Frequently Asked Questions
Everything you need to know about our thermal imaging solutions.
What is the standard shipping time for international orders?
We offer worldwide shipping via express carriers. International orders typically arrive within 5-10 business days, depending on your location and customs processing.
Do your thermal cameras come with a warranty?
Yes, all Thermal Master devices include a comprehensive 12-month manufacturer's warranty covering any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are the thermal imaging sensors compatible with iOS and Android?
Most of our mobile-ready thermal modules are designed for cross-platform compatibility. Please check the specific product specifications for connector types like USB-C or Lightning.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.